Currently, the Child Support Agency has a complaints handling procedure that lacks in accountability. Employees who do the wrong thing have complaints about them 'managed' by
'Personalised Services' staff, who are in fact 'case managers' that
routinely ignore major problems.
An example of this is where an employee committed a serious offence under the Telecommunications Interception and Access Act, yet was excused. When a client wants to make a complaint, issues are routinely ignored. Further, if a client reports a matter of fraud, Child Support Agency Staff routinely ignore this.
http://www.f4joz.com/news/newspage.php?yr=17&id=178
An example of this is where an employee committed a serious offence under the Telecommunications Interception and Access Act, yet was excused. When a client wants to make a complaint, issues are routinely ignored. Further, if a client reports a matter of fraud, Child Support Agency Staff routinely ignore this.
http://www.f4joz.com/news/newspage.php?yr=17&id=178